2/10 – Matig
17 januari 2025
Last time I stayed in this hotel
I recently stayed at Pullman for multiple days and was deeply disappointed with the overall hospitality and service, which fell far short of my expectations for a high-end establishment.
- The Room Views: The view from my room was utterly dismal, facing a noisy and unsightly construction site.
- Breakfast: The breakfast buffet was meager and unappetizing. Many items appeared stale or unfresh. Furthermore, buffet plates were not replenished regularly, and the coffee machines malfunctioned during my stay.
- Check-in/Check-out: The check-in and check-out processes were incredibly confusing and frustrating. The partial payment and charging procedures were the most convoluted I have ever encountered at any hotel.
- Service Requests: Simple requests, such as borrowing an adapter for my electronic devices, were met with indifference or difficulty.
The overall experience was more akin to a low-three-star hotel, despite the rooms being relatively new. The hotel's ambiance was cold and transactional, lacking the warmth and personalized service I've come to expect.
Prior to my stay at Pullman, I stayed at the Millennium Hotel, where all the services I required were readily without any fuss. The staff were friendly and welcoming, and the overall atmosphere was far superior, all at a fraction of the price I paid at Pullman.
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