The hotel was clean, but the service left much to be desired. While the staff was polite, I encountered some issues. For example, I arrived an hour early at 2 PM, and the usual check-in time is 3 PM. They charged me an extra £10, which I understand, but I've stayed at many hotels before where this was not the case, even if such a policy existed. Additionally, no one informed me about the breakfast timings or when the kitchen would close. Later that night, when I came down hoping to eat, there was nothing available, and the staff offered no suggestions or alternatives to help with the situation.