We enjoyed our stay here, you really feel like you are on the grounds of a great resort. The staff were all very friendly. Breakfast service was great. Both beaches were very nice. Special shoutouts to: Raphael, Devin, all the boathouse folks on North beach, Tembi at the front gate, and all shuttle drivers, as well as the security guard by the south beach near Villas 300 that helped us cross the tide (on Nov 10 around 8:30pm)
Poor experiences included:
- the inconsistency of shuttle service, even when we had requested the restaurant call one for us, it never showed - and they were happy to hove us an umbrella to walk in the rain instead of ensuring shuttle service.
- upon arrival, we were told to make reservations for dinner restaurants. When we tried to make a reservation for any restaurant, we were told they were all booked and unavailable for the duration of our stay (5 days!) and to eat at the buffet. We finally got a reservation at one from the front desk after stating this. Worth noting there is really only 1 restaurant outside the resort that had dinner options…
- when we did eat at the buffet one night, we were charged 80SRupees for WATER: should that not be included in the buffet? We thought so - and it took management two calls and some frustration to remove this from our bill.