Booked a 2 night stay from 9th to 11th December 2024.Shown our room by Sam Room absolutely freezing,no heating on,top of bedding and towels felt damp. Sam put on radiator and gave us a small radiator to help warm the room.Heated towel rail in cold bathroom also not working.After 2 hours still no central heating. Reported to Sam,who said she would report it to maintenance and gave us an extra fan heater. Not able to access normal TV channels on tv.We went out for a meal so couldn't leave the fan heaters for safety reasons.On return put on the 2 fan heaters to warm the room.We had to sit in our coats untill the room warmed up. Could not leave the heaters on all night because of the noise, would not be able to sleep and for fire safety.We had to sleep in clothes to keep warm. Mattress very uncomfortable, duvet thin,had asked for an extra, but did not receive one.Bedding crumpled like someone had slept in it and not changed.This may be,as reading the last review by Nigel,he left the property earlier in the morning as it was so cold,and it was obvious that he had the same problems as us with the lack of heating,so management knew there was no central heating when we booked in Disgusted that they let the room and took our money.We left on the 10th,as could not stand another night in that cold uncomfortable room.As the pub is not staffed until 3pm there is no one to see in the morning.Tried to see Sam on the afternoon of the 10th before we left,but she was not available.NEVER AGAIM
