2/10 – Matig
15 apr 2025
AVOID THIS PLACE LIKE THE PLAGUE! IT IS A DISGRACE!
Our stay — or rather, our attempted stay — at this so-called hotel was an absolute nightmare. We arrived in Madinah around 10:15 PM on February 21, 2025, after a long and exhausting journey from Makkah, expecting to rest for the night. Instead, we were met with confusion, frustration, and sheer incompetence.
First of all, the address provided by the property was completely inaccurate — we couldn’t locate the hotel despite circling the area multiple times. It was like the place didn’t even exist. To make matters worse, the property management was utterly unresponsive. I tried calling numerous times from our hotel in Makkah before our arrival, and no one ever picked up. When I finally managed to get through via WhatsApp and informed them about our late arrival, all they said was “ok.” No guidance, no assistance — nothing. The communication was non-existent and shockingly unprofessional.
It felt like a complete scam. We were left stranded in an unfamiliar city late at night, with my wife and 5-year-old child, with no hotel to check into and no help from the property whatsoever. In desperation, we had to find another hotel last minute, and of course, ended up paying far more than we had budgeted.
The stress and anxiety caused by this experience were overwhelming. Not knowing anyone, struggling with the language barrier, and being abandoned by a property we trusted made this one of the worst travel experiences.
Md Sai-A-Dul
Md Sai-A-Dul, gezinsreis van 1 nacht
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