The Norfolk puts you in a great location, within just a 10-minute walk of Hyde Park and Kensington Gardens. Also, Marble Arch and Lord's Cricket Ground are just a 5-minute drive away. The property is just a short walk to public transportation: Paddington Underground Station is steps away and Lancaster Gate Underground Station is 7 minutes.
The Grosvenor Victoria Casino London - 9 min walk - 0.8 km
Marble Arch - 15 min walk - 1.3 km
Getting around
Heathrow Airport (LHR) - 51 min drive
Farnborough (FAB) - 52 min drive
London City Airport (LCY) - 66 min drive
Luton Airport (LTN) - 73 min drive
Gatwick Airport (LGW) - 107 min drive
London Paddington Station - 2 min walk
London (QQP-Paddington Train Station) - 4 min walk
Marylebone Station - 16 min walk
Paddington Underground Station - 1 min walk
Lancaster Gate Underground Station - 7 min walk
Edgware Road (Circle Line) Underground Station - 9 min walk
Restaurants
CÉ LA VI London - 3 min walk
Angus Steakhouse Paddington - 1 min walk
Steam Bar - 3 min walk
Blank Street Coffee - 1 min walk
The Bear (Craft Beer Co.) - 2 min walk
About this property
The Norfolk
The Norfolk puts you in a great location, within just a 10-minute walk of Hyde Park and Kensington Gardens. Also, Marble Arch and Lord's Cricket Ground are just a 5-minute drive away. The property is just a short walk to public transportation: Paddington Underground Station is steps away and Lancaster Gate Underground Station is 7 minutes.
At a glance
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Hotel size
31 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 11:00 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
No cribs (infant beds)
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Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING
Parking
No onsite parking
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Other information
Smoke-free property
Property amenities
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Accessibility
Upper floors accessible by stairs only
8 stairs to reach property
Room amenities
Be entertained
50-inch flat-screen TV
Satellite TV channels
Home comfort
Climate-controlled air conditioning and heating
Electric kettle
Sleep well
Hypo-allergenic bedding
Premium bedding
Memory foam mattress
Freshen up
Free toiletries
Towels
Toilet paper
Stay connected
Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Housekeeping once per stay
Fees & policies
Refundable deposits
A damage deposit of GBP 25 will be collected before check-in
Policies
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Frequently asked questions
Are pets allowed at The Norfolk?
Sorry, pets aren't allowed.
Is parking offered on site at The Norfolk?
Sorry, there's no onsite parking at The Norfolk.
What are the check-in and check-out times at The Norfolk?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
What's the area around The Norfolk like?
The Norfolk is in London City Centre, a short 1-minute walk from Paddington Underground Station and 8 minutes' walk from Hyde Park.
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Reviews
The Norfolk Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
6.6
Amenities
7.4
Staff & service
7.6
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Nov 11, 2025
Great staff and great service
Joseline
Joseline, 3-night trip
Verified
8/10 Very good
Oct 24, 2025
Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
Linda
Linda, 1-night trip
Verified
6/10 Good
Oct 15, 2025
On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy.
I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this.
It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
Helen
Helen, 1-night trip
Verified
10/10 Exceptional
Apr 26, 2026
When we arrived the lady on reception was very helpful and a accommodating and we were very impressed with everything.
Anthony
Anthony, 1-night trip
Verified
6/10 Good
Mar 29, 2026
Very small room, however is an ideal location for a very short stay. Staff woke us up at 12am telling off other guests next door. Not well handled. Overall for the price, there are better options available.
Joshua
Joshua, 1-night trip
Verified
4/10 Fair
Mar 23, 2026
Was no blind in Bathroom we didn’t notice as we checked in after 21-00 an was dark we went straight out when we came back I went to reception an complained about this ,
I had to hold a towel by window for wife to shower this month room 406
David
David, 1-night trip
Verified
6/10 Good
Apr 26, 2026
Overall an ok place to stay. The room was very clean and nicely decorated, the bed was very comfy. It's in a decent area with good transport links and a shirt walk from Hyde Park.
However, the bathroom was very small and hard to navigate. We were put in one of the lower rooms and there was some vibration from the trains. That would have been fine, except something in or above the room was rattling every time a train went under (about every 3-5 minutes). I reported it to the front desk as we were struggling to sleep and I'm not sure they understood what I was trying to say and just told me it's the trains and they stop at midnight. They did stop at midnight and we managed to get some sleep, only to be woken up by the rattling when services resumed around 6:30am.
I would overall recommend this as a place to stay, just maybe in one of the rooms on the upper floor.
Hannah
Hannah, 1-night trip
Verified
6/10 Good
Oct 29, 2025
Shower was way too small!
SHANTELL
SHANTELL, 2-night trip
Verified
2/10 Poor
Jan 30, 2026
Room was unbearably hot. Aircon blew warm air. Asked for another room. This was accommodated. I was moved from the 4th floor (No lift) to the ground floor. This room was just as hot with the AC blowing hot even when you select cold. I found a new hotel and was refused my money back
Stuart
Stuart, 1-night trip
Verified
8/10 Very good
Nov 30, 2025
Die Lage des Hotels war perfekt, ein paar Schritte von Paddington Station. das Zimmer war klein, aber sehr sauber und das Bett sehr bequem. auch das Badezimmer war zwar sehr klein, aber sauber. Die schlechten Bewertungen kann ich absolut nicht nachvollziehen. Das war eine super Unterkunft zu einem guten Preis.
Manuela
Manuela, 3-night trip
Verified
4/10 Fair
Nov 21, 2025
I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend