a&o Wien Hauptbahnhof

Receiptionist not attentive in dealing with customer. Poor quality service.

The place was advertised with 24h checkin, that was the only reason I've booked it, but at reception they told it's from 3pm only. They could not find our prepaid booking in their system, and had to proxy between them and hotels.com to sort it out, more than 2x, which took up half my day. At least hotels.com was helpful, and compensated me with a voucher for the time lost. After i've managed to check in (planned to sleep as soon as i check in, in the morning originally) I could not rest in the room as they were hammer drilling and knocking in both nearby rooms and the workers were listening to loud music. I've even recorded the db values and showed at the reception - instead of stopping the noise, they offeret to put me 2-3 rooms away (same noise..), which i told them won't help.. They just made a sarcastic comment they have to finish renovation sometime... In a hotel i pay to sleep - and they even failed with that... I've written a complaint to the HQ and hotels.com - a&o ignored my message,then hotels.com at least managed to getr drilling reduced for the next two days (it woke me up sat still..). The place is also mixed with a hostel part, and often we had to fight our way through arriving/leaving groups of children (yelling loud in the lobby), and some workers who practically live in the bunk beds hostel part (no problem with that, just to illustrate the ambiance) - ie it's like walking in a concert... Location was close to hbf, most emplyees were friendly.

In a mixed-gender dorm room of 6 beds, the restroom door had no lock. Over a period of 3 days with multiple people moving in and out, it was not cleaned once.

Places were clean. The staffs were not helpful enough.

Good location, near central Station. It has a hostel and a hotel facility. Good reception with bar and breakfast. Clean rooms.

The room was fine and the hostel had a very good location BUT the staffs were very rude and unpolite. The kitchen was very small without ventilation, dont have microwave and enough space to sit; The floor was extremely dirt with rubish spread on the floor. Housekeeper didnt answer a simple good morning. I hated my experience in this hostel. Staffs very rude.

The room was super clean. Great location near the main train station. It seemed like an effort for the staff to help you with questions, and when I was looking to buy from there food menu they ran out of half the things. They also didn't give me sheets/pillow cover/towel until I noticed a day later. But it was really warm and cosy in the building.

Stay was pleasant despite the complaints. I do know that renovation does need to happen with the place as the lobby is worn down. Room was pleasant and I felt that the stay was standard for the price you pay

I arrived 12:55. Met Zana, the rudest CS I've ever met. I showed my app and booking. The lady told me that my booking is not showing on her systems. I asked her if she can call hotels.com or their central reservations to confirm the booking but she refused. She asked me to wait and when I asked how long, she said she doesn't know. Even though I gave her my phone and she clearly saw my reservations on the App, she refused to check me in or call their central reservations to confirm. I made the calls myself, someone then called her before she checked me in. She tried to charge me for towel and bedsheets even though I showed her that their advert on hotels.com does NOT state that we have to pay extra to have towels. Absolutely, TERRIBLE services. Zana was literally like I don't care, you can complain. And told me "I am not even talking to you!". I'd advise everyone to avoid this hostel. Appalling.