Descansería Hotel Business and Pleasure

Love this hotel. Excellent breakfasts, great location, beautiful design details. This was the fourth time we stayed here...it's our go to place in Puebla.

Small hotel with a great location. Descaseria hotel building gives you the opportunity to experience the feeling of staying on one of those old colonial buildings in Puebla. However our expirience with the front desk staff was terrible, we specifically booked this hotels because of the reviews but we were extremely disappointed. We arrived late to the hotel after a long trip only to find out that they had given our room to the wrong people. The person helping us at the time was in not condition to make any decisions or provide any answers so we had to wait there for over an hour to hear over phone from "the person in charge" to say that they were sorry and that they had no more rooms available with two beds. We were 3 so only two people could stay. I was furious specifically because I contacted the hotel that morning to let them know that we were arriving late. The next day they offered a suite that I had to pay the difference because it was not same type of room I booked. We did get a refund for one night but the staff acted like they did us a favor the whole time. The front desk staff was terrible.

Good location. Close to most of the attractions in Puebla. Great hospitality.

Wonderful, great location, wonderful staff. Delicious coffee and breakfast😜

We truly enjoyed our stay here. The staff cannot do enough to make you welcome and they are extremely helpful and accommodating. Our room was spacious, clean and comfortable. The location is superb, close to the center of the historic district and quiet.