We love staying at Prime. The beds, pillows, comforter are very comfortable. Clean. The breakfast is great (from my husband as I don't eat breakfast). coffee could be a bit better .
This stay was terrible. Booked and paid extra for a room with a bathtub. Wish I could of enjoyed it. No hot water, went to call about the hot water, phone doesn't work. Jumped into bed to warm up, turned the tv on, remote doesn't work.
In the morning washed my hair with cold water, still no hot water. Go to dry my hair, hair dryer doesn't work. Was in town for a trade show. Went to work cold and wet hair
Moved rooms the next night. Still NO HOT WATER.
Staff is very nice. especially the security guard. goes out of his way to make sure we are taken care of.