I arrived after the 3 PM check-in time, yet the room was not ready. The front desk had to call housekeeping to check the status, and I was informed that a handle was broken. I had just driven three hours and wanted to shower and unwind, so I asked if the repair could be handled after I left, which they agreed to.
Upon entering the room, I was immediately disappointed. The bathroom floor was covered in hair, and the broken handle was sitting on the kitchen counter. I called the front desk, and they sent someone from housekeeping, but instead of properly addressing the issue, they came with a sticky roller and asked me to point out the hair. I watched as they attempted to clean, but the roller merely pushed the hair around without actually picking it up. It was clear the room had not been cleaned to an acceptable standard, which made me question the overall cleanliness.
Additionally, I was staying for two nights and had confirmed with the front desk that I wanted housekeeping to make up my room. I left at 7:30 AM the next day and returned at 5 PM, only to find that my room had not been serviced. When I messaged the front desk, I was told that rooms are cleaned after all checkouts, but by 5 PM, after a full day, I didn’t want housekeeping coming in so late. This was not in line with my expectations, as room refreshes are typically done during the day when guests are out.
For the price and reputation of this property, I expected a much higher level of service and cleanliness.