6/10
Very friendly staff, but room disappointing. Very warm and lots of noise from the pipes in the room, blown warm air in. Could not adjust temperatures in the room and open window could not bring the temperature down.
Mails pre-arrival, containing regulations, fees and fines and demands, are not contributing to a relaxing and pleasant arrival experience. The friendly check-in staff makes up for that in some way. Fines printed on amenities for taking them with you is also overdone and gets away the welcoming feeling.
It seems that efficiency, digitalization, legal implications and processes are more important than offering a welcoming and hospitable guest experience.
Johan
Romantische reis van 1 nacht