Ikonik Hotel Puebla

Despite the view, if you're a light sleeper I'd recommend not staying on the rooms that are next to the street, ask to be on the other side. If you don't mind some traffic noise the ones with view to downtown are lovely

I have stayed at this hotel on several occasions and this last time will be my last. I booked the Deluxe King room - on the 4th Floor, and one that I have stayed in before. Instead, I was given a much smaller room with a much smaller terrace on the 3rd Floor. When I mentioned this to the manager Carla and her staff I was treated with disdain and my reservation, already paid for, was not honored. The reason Carla and her staff gave was that an event was taking place and even though I booked weeks in advance I was essentially downgraded and it was always incumbent on me to ASK SPECIFICALLY for the 4th Floor. Incredible reasoning given that should never have been my responsibility to do as the rooms on the 3rd floor and 4th floor are absolutely different. Their solution was that I could cancel and leave, even though my original request had been paid for. Absolutely poor client service. I was not reimbursed for the price of the room difference. Both Carla and her staff should reconsider whether they can properly do their jobs. I recommend Hotel Casareyna, just a block away, and much nicer with professionals available to help you enjoy your stay.

The breakfast buffet is awesome!

good location, very good service, great restaurant, nice setting, rooms rather small great view,

Great customer service!!!

The breakfast was very good and the staff was also friendly. The room was really comfortable and clean.

Modern, clean and location was perfect. Internet was also very good. I will definitely stay there again.

bien ubicado, limpio. Lástima pedir un suplemento en el desayuno para mi hijo que quería beber chocolate caliente bien situé, propre. Dommage de demander un supplement au moment du petit dejeuner pour mon fils qui souhaitais boire un chocolat chaud

Great location. Great staff very clean and would def come back.

When we arrived, we were surprised to see that the family-sized room we booked had no windows. I can live with a windowless room for one night, but for a family staying for four nights, it was a little grim. When we asked to be switched we were told that all the family rooms share this layout. We finally got the hotel to agree to put an extra mattress on the floor in one of the double rooms that had windows, and it made our stay much better. Apart from that issue, the rooms are comfortable and the bathrooms fantastic (wonderful shower pressure!) and the buffet is ample and delicious.