Staying of Bonfire Night as a family of 4. We stayed in one of the family rooms and there was an overwhelming smell of damp in the room as soon as we walked in. I brought this up with the hotel team and their manager offered to spray the room. I do believe that the hotel must have known, there is no way that smell hasn’t been discussed with them before. Spraying the room, did little to mask the smell, my family had a terrible nights sleep but as we were there for only 1 night, we decided we didn’t want to ruin our weekend.
Breakfast was very nice, food cooked to order and tasty. Staff at the bar were very friendly and good hosts.
Overall, I think for the price hotels now charge to stay and with it being bonfire night there’s always a surcharge, the quality of service as a customer, one should receive should be much higher. I felt we could be been treated better by the hotel, maybe moved to another room or something. Personally as someone who stays in hotels across the country on a weekly basis, it’s not a place I’d go back to based on our experience.