I am writing to express my disappointment regarding my recent stay at your hotel Hotel La Comtesse, Paris. After reviewing the details on Hotels.com, I booked expecting certain amenities, including air conditioning. Unfortunately, we were not provided with AC during our stay, despite our request for at least nighttime access. Instead, we were advised to open the windows, which resulted in significant noise from traffic and voices, making it difficult for us to sleep properly.
This experience has been quite upsetting.
Thank you for your attention to this matter.