Casa Rosa Gran Hotel Boutique

We loved the location of this hotel - right across from the cathedral, and our room had a small balcony that looked out onto the cathedral. We didn’t even request such a room - they just gave it to us! The bed was very comfortable. The negatives were that the room and bathroom were both very small and the bathroom had a smell of toilet-bowl cleaner that wafted out to the room if you didn’t keep the bathroom door closed. At one point my husband lost his room key (one of those plastic programmable ones that all modern hotels have.) He got a new one and didn’t think about it again. But when we went to check out, they said we had to give back 3 keys or pay 200 pesos (about $5) for the lost key. Luckily he was able to dig in his bag and find the lost key, but it left a bad taste for the hotel there at the end. Those keys are worth about 10 cents and we felt it was poor customer service to try to make us pay.

Beautiful, modern design of rooms directly across from the cathedral. The staff is friendly, helpful, and very customer service oriented. Marianna was particularly helpful to us during our stay.

This was the perfect hotel for our visit to Puebla. Upon check in, hotel team upgraded us to a room 2nd floor with a view right across street to Cathedral!! Apparently I had booked room with no view. Nice surprise! Staff very helpful. Very clean. So close to Zocolo, restaurants, and walking around historic district and museums. Friday nights, there's a 15 min projection show on Cathedral. Watched from our room. Highly recommend.

Location is amazing. Room is very tiny, overlooks the cathedral and plaza. No morning coffee, had to walk two blocks to Oxxo for coffee. Otherwise, great!

Perfect location. Just be prepared for a wait for the elevator to get to your floor or the restaurant. Staff very helpful and friendly.

Great location, comfortable room, great rooftop bar/restaurant. Small, cozy hotel, nice getaway. Only negative was the valet parking can be a little slow, so plan ahead on dropping off/getting your car. Overall, great experience and I would stay there again.

Their staff is friendly and welcoming, as soon as I walked in I was greeted with a welcome back and nice to see you again! Casa Rosa is a hidden little gem with one of the best views in Puebla! Right across from the Cathedral, it is so beautiful when the sun goes down and the lights go on. I just love sitting out on the balcony and watching the action on the streets down below. A tiny little hotel, they do a great job of making their guests happy. Attico 303 is their resterant up on the roof terrace. Food and drinks are very good!

Jessica was so helpful with everything from directions to places in the area to transportation. Nice clean hotel, perfect site for enjoying Puebla by foot.

Great hotel in a great location

This hotel was AMAZING! Arrived at the hotel on a Sunday afternoon for a 2 night stay. From the outside it doesn't look like much, don't let that deceive you! The front desk staff very friendly and accommodating. I had booked a junior suite without a view, perhaps because it was Sunday and they had open rooms, they upgraded me to a master suite with a view! OMG! When I walked into the room and saw the view from my balcony, it took my breath away. It was incredible. The room itself was gorgeous. Beautiful bedding, upscale products in the bathroom, rain shower, 2 tv's. Just when I thought the view couldn't get better, the sun set and the lights went on in town and the Cathedral lit up, incredible to say the least!