4/10 – Redelijk
11 juni 2024
Poor service,Unsuitable For Special Needs Guest
Been a returning guest since 2022, but after this stay. Unlikely I will return for future stay. Not guest-friendly especially for special needs / with disability health condition due to property no lift & lack of hospitality service. Pre book in advance for 2 nights stay with request remark for low level room, not arranged & once again at checkin requested assistance for it but not offered though inform I have health clinic appointment. Given top most floor accomodation instead with poor aircondition service function. Informed the discomfort condition at night & was told no maintenance team available & given assurance change room for the next day stay. Just 2 hours after, electricity disruption cut twice for over 30 minutes - at midnight & 4am with no explanation, apology, any effort, not even a word (reception not contactable during odd hours) till early morning, pretty much throughout stay till checkout at 10am plus no room change. I was not well and with a special needs autistic son to manage. Total disappointment.
Mawar Ayuni
Mawar Ayuni, gezinsreis van 2 nachten
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