8/10 – Zeer goed
7 november 2024
Great re-done hotel with some "teething" issues
Maison Kent is in an very old historic building just steps from Chateau Frontenac in the heart of Old Quebec and walking distance to a ton of restaurants, shoppes etc. in both Lower and Upper Quebec. Could not be a more ideal location. Rooms were comfortable and spacious, with excellent ambience & feel. Small cafe on main level for take away but not to sit. However, terrace outside the Frontenac Starbucks had good coffee and croissants, and great view of St Lawrence. High marks for this and new wing under construction.
However the check in process was awful. The hotel sent Check-In instructions the day before arrival but if you are not able to check email that process fails, and NO ONE at the check in desk til 3 (or 4?) PM, and no one answers the phone number given in the sign at the door, and there is NO PLACE TO LEAVE LUGGAGE IF YOU ARRIVE early. we sat nearly 2 hours in the stairwell and finally had to call HOTELS.COM to have them call the hotel and let us in. Hotels.com staff were very apologetic but still to wait for Kent staff to arrive. we had already paid the room so could not decamp elsewhere.
Also, style over function. The shower was beautiful but its pan was treacherous when wet - slipped & nearly fell, and NO grab-bar on the walls. Needs more attention to minor details like that which could easily ruin a vacation.
Robert
Robert, reis van 3 nachten
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