The staff was polite, or I’d have given one star. When I arrived at 4, I couldn’t check in because they’d had housekeeping issues. I was assured that if I came back later, the process would be quick. Returning hours later, check-in still took half an hour. We had two rooms. One had still not been cleaned. I couldn’t actually use my room until 10:30 p.m. The towels were noticeably dingy and scratchy (our old towels we use for our dogs’ baths are nicer), and the towel rack fell off the wall in the bathroom. Both rooms had partially used rolls of toilet paper with no extra provided. Then the next morning, we discovered that breakfast didn’t start until 7, which was the time we had to arrive at our tournament. This was one of the worst experiences I’ve had, and we travel frequently.