2/10 – Matig
21 december 2024
Unacceptable accounting practices
I had a decent experience with the hotel until after I checked out. On our last day, as we were heading out the door, the front desk comes running up to me to tell me that they couldn't find their laundry bag. After confirming with my mom that she did indeed take it, I told the hotel to go ahead and charge it. The price aside (500 MEX for a flimsy tote bag, which my mom had misunderstood from the concierge that it would be free), we did take it so paying for it wasn't an issue. However, a day later, I found out the hotel charged me for two bags. After speaking with the hotel, they advised that a second shoe bag was also missing. We did not take this second bag, and the hotel agreed to refund me. That was in August. After numerous emails between myself and the hotel, whereby the hotel advised over and over again that they would process the refund, they still have yet to do so. Not only that, they said the only way to refund is for me to provide them my bank's wiring information. For 500 MEX. That's just crazy.
Ian
Ian, gezinsreis van 2 nachten
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