I have stayed in many hotels all over the world, but this was one of the worst. First of all the staff was rude while checking in. We booked as a family but they gave one room an upgrade 8 floors higher and the other room couldn't be upgraded or be on the same floor. They didn't even apologized for this inconvenience, it was our fault (??). They promised us a solution, but we never heard of them again. This all happened after a long day of traveling. So a disappointing start of our stay. The rooms are old and small. Every time we went to our room, we needed help by opening the door. The toilet didn't work and there wasn't even a bottle of water in the fridge. For the money we paid (a lot!) there is much better options in Singapore. I do not recommend staying in Furama city centre.