2/10 – Matig
15 december 2024
Awful. Avoid at all costs.
So we checked in about 2.50pm (10 mins early) - to be told no problems, your room is ready. Except - it was filthy, bed not made and bathroom a mess. Back down to reception - sorry we’ll send someone. By the time we got back, crew was arriving and spent all of 5 mins. Took all the fridge items we’d put in before we realised it wasn’t clean and bathroom was still revolting - including no hand/body wash in either shower or hand basin. When I asked for hand/body wash the next morning (we didn’t realise until late that night) - I was treated with disdain, ‘no that can’t be possible’. ‘You are wrong’. No - nothing to wash our hands with or shower with. One room key you provided also failed to work. I won’t bore you with the rest of the issues but suffice to say - I will never stay at another mantra and recommend you don’t, either. And if you stay here, bring thongs as the carpet is disgustingly dirty to walk on with bare feet. Never again.
Karyn
Karyn, gezinsreis van 2 nachten
Geverifieerde gastenbeoordeling van Hotels.com
