2/10 – Matig
1 januari 2025
Zero star.
Absolutely disgusting. If I could give a zero I would. Every floor smelled like marijuana. Front desk switched floors for us once but did nothing when I said the second floor smelled like it too. This is supposed to be a no smoking facility but obviously they don’t follow that when people smoke in the lobby in front of staff.
Rooms were dirty. Floors were not vacuumed. Ac/heater didn’t work. Room was hot and muggy. Changed to AC and no change after 5 hours.
I booked for the shuttle to the event. They told us after we booked that they have not had a shuttle for over a year. They refused to do anything to rectify the situation.
I booked a family suite that had a king bed with 2 queen beds, and 2 bathrooms. When I said switch because of the marijuana smell, I got a downgrade. It was 3 queen beds and 1 bathroom. They refused to do a price discount.
The bar closed at 1. We were told 2 by the bartender before we left for the concert. When we said something to the front desk, they told us there are bars around we could drive to. Front desk encouraged people to drink and drive.
People yelling down the hall at 2:30 AM. A person messed with my door at this time. No safe or secure for a family.
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