8/10 – Zeer goed
17 december 2024
Will stay again
My family arrived on September 29, 2024 two days after hurricane Helena hit. The lobby was a complete madhouse, and we had just driven 90 miles to seek refuge. The manager of the hotel was small and petite woman. A lot of the people were being rude to her, wanting to know why I was check-in taking so long, but she was all by herself. She still remain professional and took her time with each and every one of us. When we were finally assigned our room and we made it here there were a few issues. I waited a few hours for the lobby to die down, and I went and spoke with the manager. She assured me the issue would be resolved after a few hours no one ever came. I went back down to the desk and explain to the new person. I had reported some issues to the manager, and they were supposed to talk to me or send somebody up here to resolve the issues. Finally, the next morning I went and I spoke with that same manager she was back. She apologized profusely for the issue, not being resolved and promptly sent someone. When I was checking out the front desk manager asked,”How was my stay?” I explained the issues that I had on the night of my first day, and he took care of everything. And true fashion of Marriott my expectations were not met.…they were exceeded!
Erika
Erika, gezinsreis van 2 nachten
Geverifieerde gastenbeoordeling van Hotels.com