We booked two apartments at WS Opera Vendome well in advance, but when we arrived on the scheduled day, they canceled our stay at the last minute. Their “solution” was to move us to two separate locations 30 minutes apart, which was impossible for our family of eight with three minor children, especially after traveling all day and arriving at 5:30 pm in cold, rainy weather.
The customer service representative was shockingly rude and offered no practical assistance. We were forced to scramble to find alternative accommodation that could house our entire group that same evening.
Adding insult to injury, WS Opera Vendome is now refusing to refund us even though we never stayed there and the cancellation was entirely on their end.
This was, without question, the worst travel experience I have ever had. I strongly urge others to avoid this property and book elsewhere to save yourself stress, expense, and frustration