6/10 – Goed
17 februari 2025
Was not the best stay
We arrived around 7pm & it was dark out. Checked into our room where it was completely dark when we entered. We couldn't find the lights to turn on to see when we entered. That gave us a feel of "we weren't expecting your arrival" when we booked the room almost 2 weeks out.
Amenities included a hair dryer. We could not find one so we called the front desk. They said it was attached to the wall. We could not locate one & asked for one to be sent to our room. They didn't have any & said it was in the room. Called down a 3rd time & they gave us a room key to access a hair dryer across the hall. How inconvenient. Did I mention the room was a handicap room that needs to be remodeled? I challenge your employees to read "Fred Factor" as it's much needed in this hotel.
In addition, the rain had turned into a blizzard Sunday morning. Guests cars were covered with ice & snow. Most of the guests were families of bowlers who were attending the High School State Finals. The employee of the hotel was parked under the entrance so it was harder for the guests to warm up their vehicles & move in under it to be loaded at the front to leave. I certainly thought that was just rude.
Tina
Tina, gezinsreis van 1 nacht
Geverifieerde gastenbeoordeling van Hotels.com