Kyoto Sawai

The inn was quaint, as we had wanted, total Japanese home style, and adequate, but 2 things stood out that colored the experience. My reservation said: Sleep - Memory foam bed, premium bedding, and a down duvet Bathroom - Deep soaking bathtub When we arrived, I asked to take a bath later, and the innkeeper said there was none. I said my reservation had it down. As we were talking, her assistant who spoke better english, came in and he got involved in the convo. I showed the reservation info. Long story short, after some back and forth amongst them, we were told a bath was available. Ok? So we were shown where it was in back of the minshuku. Next to a bedroom, sort of like a private set up for those guests only. Why were we told no initially? The beds were super hard, in that the bedding was not memory foam as advertised. Just a thin futon. Warm comforter, good sheets, no complaints there. When we checked out, hotels.com sent a quick check out questionnaire, where I was able to say the comfort was bad as way too hard. Shortly after, I received a reply from the innkeeper, saying had she known, if I had asked, she could have provided additional bedding for comfort. Ok? That doesn't make sense considering the reservation stated I should already have had that. How was I to know to ask? Why did innkeeper not check with us? Listing on your site needs to be clarified, as not what is offered. Innkeeper and assistant were both nice and polite.Great location.

Loved the Japanese traditional style house. Very comfortable and great location.