Hotel Raphael

Beautiful room with a view. Excellent service in a friendly environment. Great bar and lounge as well.

Location was great! Rooftop view was amazing

The hotel is in a great location and the service staff is amazing. The room I booked and the room we got was not the same. The lady at the front desk was not accommodating but someone else took over and they made an effort to change the room but we to stay in that room for the first night. I really had to fight to get a room as described in the category. The first room was very noisy, is smelled and did not have the furnishing as shown in the photos. There was no sofa as described in the deluxe room. The room was chopped up with a large foyer to the bathroom making the room feel very small. Once they changed our room it was exceptionally nice. Beware of getting assigned a substandard room. Aside from the room issue everything else at the hotel was excellent.

The staff was amazing and very nice and accommodating. Our room was beautiful but felt like it was an old closet or staff quarters that were turned into a room. It wasn't like any of the photos available on the website so I was a bit surprised by it.You may want to call ahead to ask what room you are getting or what floor.

Hotel staff is simply top trained team. Beyond kids friendly Able to accommodate on first asking. Outstanding recommendations for any event!!! Especially front desk, polite, friendly, professional I strongly suggest rating hotel to the highest level possible, With many thanks to EVERYONE at this perfectly located hotel

in deals from Hotels.com airport transfers and breakfast included and paid for. Nil provided. Hotel was OK but standard not 5 star. Service definitely not 5 star but 5 star prices. Room a little disappointing, poor wifi, but area good for transport. For the price stay at Peninsula next door

Only was able to stay for one night, but the hotel was great. Really good location to walk around Paris and take in local flavor of side streets. The staff was stupendous - really helpful and proactive about everything. We will definitely stay here again on future visit to Paris.

The hotel is traditional classic old French with a wonderful breakfast room , rooftop terrace with views of the Eiffel Tower and 10 minutes from the Champs Élysée The rooms are spacious and the bathrooms modern ‼️However the sitting rooms are a bit tired - M’y first stay was in a standard room which I loved - My second stay was in an upgraded room ( which frankly shouldn’t be an upgrade because there are two armchairs at the big inning of a labyrinth walk to the cramped sleeping area - ( junior suite ) M’y thurd time I stayed in a deluxe room living room / master which I would normally call a junior suite in North American terms - ( furniture is tired 😓 though ) The doormen are amazing as are the concierge staff- Check in is slow - they have only one person

Everything was great but the hostess at the breakfast gives a bad service

Stay was excellent! However, hotels.com did a poor job booking it for us! I reserved for 3 people and the app clearly booked a room that accommodates a maximum of 3 people but when we arrived, we were given just a king bed. Totally unacceptable while traveling with my mom and 13 year old child! I called Hotels.com and was told there was nothing they could do. Very disappointed since I’ve been a gold member for many years.