New York Hilton Midtown

Hotel staat op toplocatie, maar de service is onder 4 sterren hotel maat. Lange wachtrijen ( den aan tiental meters ) bij inchecken / uitchecken en ontbijt. Hotel bar zeer langzaam en ongeïnteresseerde bediening , waarbij de rotzooi niet opgeruimd word en op de tafels / grond blijft liggen. Kamers wel in goede staat maar niet modern

Excellent location in midtown

Took about 40 minutes to check in!

Check in wait and wait for car at parking lot was awful

The Hilton waited until I arrived at 10:45 pm to advise me that notwithstanding my valid reservation through Hotels.com, they had no room for me. No explanation was provided. The offered me a room at a property several blocks away, with the option to check out of that hotel the next day and check into the Hilton for the remainder of my trip, which I declined to do. This is an abhorrent business practice. The Hilton knew that they were not going to provide me a room, but waited until I arrived (in the hopes that I would not, allowing them to charge me for the non-existent room) to advise me that I was out of luck. I will never stay at this property again and it tarnishes the entire chain.

The room was excellent. However the food options were disappointing. I would have liked one full service restaurant.

The only thing that would have made my stay better would have been having a coffee maker in the room.

Hotel staff was very accommodating but the hotel need some TLC. I found my email little dirty. Little stains on sheets and blankets, there was still trash stuffed in the middle of the dresser/refrigerator and wall. Anytime you turned on hot water a loud sound would happen, for about 60 seconds. Minor issues. The hotel is in a good location tho.

I was a bit disappointed with the restaurant menu, especially for breakfast.

My husbend and I stayed at Hilton Midtown for 5 nights a week ago. Because it was relatively warm outside, hotel management decided to shut down whole heating system in the building. But the huge problem was that NOONE INFORMED us about that. Thinking that we put heating on high while went to bed, we slept under cold air coming out of the system. Of course I got sick, missed two meetings next day, travelled overseas in terrible condition with high fever and even now, after three days of arrival, I am on antibiotics. P.S. management did not even apologize, they just sent an extra blanket for me.