New York Marriott Marquis

The room was so much bigger than I expected, considering the fact that it's a NYC hotel. Kids loved the view of Times Square and the glass elevators.

The location of this hotel is fabulous and the service on arrival was really good however the hotel is in need of a serious revamp I was not impressed at all of the cleanliness of the hotel or the actual room condition. We were also then informed of a Destination fee which I had never heard of which was in the fine print but still think it’s absolutely ludicrous.bathtub is old and looks dirty.Bathroom overall felt gross. Wallpaper is peeling off and this is far from a four and half star hotel

Hotel was fine. Check in was ridiculous. It took almost two hours to get our room keys.

Accommodates were neat, clean and convenient

Paid a lot of money to stay over the holidays at this Marriott. Things were fine at first, I tipped housekeeping everyday, and didn’t have any issues. The last few days is where things got bad. I started to notice our shower wouldn’t drain and after opening the drain there was so much hair and grease it could have been there for months or years. Honestly for a room priced this high things like that should have been cleaned from the beginning. Housekeeping did not enter or attempt to clean our room on our last day there. We were fairly conservative on towels but we needed towels that day. We even left earlier than usual but no one cleaned the room. We then called for towels after getting back to the hotel around 9 and after two more calls we finally got towels near midnight. We got an email apology from the hotel to strive to do better but for the amount of time we stayed and the money we spent we expected more. The rooms are oldish with curtained showers. Not a deal breaker but could use a remodel. The view of the ball drop was nice. Location was convenient.