Holiday Inn Express Chicago-Magnificent Mile

The rooms were small, but it is a bit of a retro-fit boutique hotel from back in the day. That being said, the room was clean and well appointed. One of the windows did not close and latch completely so it was a bit of surprise, albeit not a real convenience. Just a small amount of extra street noise. The food was good. The valets were wonderful and very helpful. Definitely to be trusted.Front desk staff was very helpful, directing me twice on how to get to the lake front running trail. This is a safe section of town with much within walking distance.

Very small rooms... very loud neighbors all night long

Great stay. Rooms were clean, fresh and nicely decorated. There was refurbishment going on my floor but never heard a thing. Breakfast was good and the location was super.

Terrible cleanliness in the hotel overall. The lifts smelled and the floors were sticky. The passages were dirty. as if not vacuumed. Bedside lamps were broken, no trashcans in bathroom, door to the room was off the hinges, hence constantly jamming. Front desk wanted my drivers license number, which they dutifully noted down. In other hotels, my license is checked to verify my name against that of the reservation, but it has never been noted down. Will avoid this hotel in future.

Room was very small and old. Waiting all day to check in.

MY STAY WAS GOOD EVEN THOUGH IT WAS SHORT WILL BE BACK SOON

Overall stay was great. Best part is the hot breakfast. Wide variety of collections, and tastes great as well.

Great boutique hotel. The room was small but that's okay. We were there for a limited time due to an appointment nearby the next morning. Staff was very nice, professional. The breakfast offered has a wide variety of choices for anyone even those with Keto diet should be happy. They have coffee, hot tea and hot chocolate available on the 1st floor - access to it anytime.