We checked in, and we were asked if a ground floor room was ok. That’s fine, as long as there is no access from outside was my reply. We went to the room, and found it had windows that opened, and it wouldn’t even lock. The door had a hole where the deadbolt locked, and the chain lock had been broken off the frame recently. It stunk, there were no towels (even hand towels) and the TV didn’t work.. not that I was staying there with my young daughter at that point anyway. We immediately booked a new hotel, and I’m trying to get a refund from this dump. Don’t book this place!!!!