While the Great Southern Hotel Melbourne has its positives, such as a convenient location, fast check-in, and courteous housekeeping staff, my overall experience was disappointing and unsettling.
The biggest issue was the lack of soundproofing in the rooms. Noise from the hallway and other rooms was constant throughout the night—everything from air conditioning units and cupboard doors slamming to pedestrian traffic outside my room could be heard clearly. On top of that, a lot of street noise filtered in, including what sounded like crackers or even gunshots, making it hard to relax.
To make matters worse, my in-room phone rang three times during the night. When I finally answered on the third call, there was someone on the other end who didn’t respond, which felt very creepy. Adding to the discomfort, the room allowed a lot of light in even with the shades down, further disrupting my sleep.
After dealing with the repeated phone calls, constant noise, and intrusive light, I felt very uneasy and just wanted to leave, but it was the middle of the night. If sleep, quiet, and peace of mind are important to you, I would not recommend this accommodation provider.