Boston Park Plaza

Fine hotel on a good location. Beautiful lobby, room a little bit small. Would stay here for the location.

Forget about this hotel. The elavator smells like cigaret smoke, the hall ways as well. The service is terrible keys which aren’t working, a 20usd facility fee which they can’t explain, price vs offered value is way off. My room was like a large closet. Almost no room. The shower was as big as a stamp. No room at all. Absolutely Forget about this hotel it is not worth the money at all.

Hotel staff was very friendly and accommodating. Hotel location was great right across the street from Boston Commons and within walking distance of Newbury Street. Very nice lobby. Rooms are a bit on the small side, but clean and comfortable.

The hotel is beautiful in the lobby, but the rooms are incredibly small and very outdated. Due to COVID-19 restrictions pretty much everything is closed at the hotel. This rates more as a base hotel, then a 4-5 start hotel.

Place is Lipstick on a pig. AC barely worked, no one answered calls to desk.

I don’t know what is because of COVID or regular service but it was very disappointing. There was absolutely no bell man or someone to help welcome and assist in baggage, it was very strange. An easy solution is them wearing a mask and gloves like the other employees. I also got an email before my stay stating the restaurant is open with 6 feet and sanitation etc and was told when I checked in that, no, that’s next week. Then don’t send me the information and get my hopes up! I was there to get my French citizenship, and was delighted I may be able to actually sit at a table and toast. There was also no food available at lunch time. It was either breakfast till 11 or dinner at 5. We didn’t know what to do. Where do we go, all stores and restaurants were boarded up. If we have to eat in the room, at the hotel, at least have the courtesy of serving food during the day. It was crazy for a 4 star hotel to not help customers by providing food at daytime. Overall we felt very unwelcome. Perhaps things are better in different circumstances but overall we will not return.

I got a complimentary upgrade and it was worth it. Great staff and great experience. Especially the gym. One exception was when I ordered their Impossible Burger. I asked for extra Aioli sauce and the guy with an English or Irish accent that I think was a manager insulted my intelligence by bringing me garlic mayonnaise and tried to convince me that was what was on the burger. I didn't argue with the dude or make a scene so I just used it. Ce'st la vie. :)

The hotel is lovely; the staff is courteous and professional: the service is excellent, and the bed was divine.

Good service. Older hotel but adequate.