Hotel 166

Staff was very friendly and helpful. Great location for the price!

The staff was amazing. Can’t say enough. We had a very pleasant experience and will return on our next trip. the Lobby is super cute.

Front desk service was not very pleasant in general. The valet and bellman were not polite and seemed inconvonieced when requested to assist. The bellman who said we couldn't use the cart without him on Monday morning was rude. Ther was a wonderful person who took our food order on Sunday day shift that was very hospitable. The property is in a great location and has potential to be exceptional if all the front if house staff were retrained on giving great customer service.

I appreciated the staff adjusting the media in the lobby to a more informative selection. Wish the coffee shop in the lobby was more “hard core” and competitive w surrounding area. Picketing out front was a bummer. Everybody should have access to basic healthcare, affordably. all else was great!

Can’t beat the location.

Advertised as a 4-star hotel but i would say this is more of a 3. The lobby looks nice but the room was a bit outdated although it was spacious and the bed was comfortable. The bathoom was small for the room. They didn't have bedroom slippers (didn't bring mine because i figured a 4-star hotel would) Otherwise a pleasant stay.

Saturday night when we checked in everything seemed to great. However, the next morning the service was horrible. The ladies at the front desk were very rude. On top of that I was charged a $62 parking fee when I was told that the only thing that I would be charged was a $9.95 fee. When I tried to discuss the fee with the ladies at the front desk I was told that it was not their responsibility and I should have asked further questions. When I explained to her that I did ask when I first checked in she shrugged her shoulders as if she didn't care. So I am now stuck with a $62 parking fee.

When we arrived and check in we were not asked by the staff if we had parked our car by one of their members. I was given the keys to our room and was not directed to the elevators. The day of our departure I had issues with getting my car. The hotel wanted me to pay the $60 dollars for parking but was not given a voucher. The staff was not friendly or welcoming. Will not be returning back to this hotel.

It was good experience overall, there was a lady in the counter that allow people in my room . She wasn’t supposed to, I was in the shower and my child sleeping.Since we arrive she was unable to give precise information and was constantly giving wrong information until she finally allow people in to my room without asking for permission.