Beautifully styled building somewhat removed from the centre of Chiang Mai, so either a hot walk or get a tuktuk into town. The pool is a dipping pool, far too short for swimming. The room (no 12) was spotlessly clean, but there were only 3 hangers on a rail beside the shower for storing our clothes and everything else we had with us. No door on shower so clothes got wet every time we showered. No drawers or shelves, so we lived out of suitcases. An extra bathroom shelf is available on request, also bathrobes which we asked for but they never came. Breakfast was OK, but little choice and delivered in a wooden box by a delightful lady each morning. We asked the boy at reception to call us a taxi, but he refused telling us it wasn't fat to walk. Maybe not, but we had been out all day in the heat and were tired out. He seemed too busy on his phone to bother with guests. The night we arrived there was a big parade for New Year, but noone told us about this in the hotel, it was a passerby who asked if we knew about it. Really this is an expensive bed and breakfast, not a hotel with the service you might expect to be available. Not much in the way of drinks/snacks and no restaurant. Most staff are very pleasant, but lacking training in hospitality. Lots of stairs and no lift access for those not too sprightly, be aware.