Loews Regency New York Hotel

Clean hotel. Good service. Rooms are well Appointed, but small. Good location. It’s a matter of preference, but I really don’t like tubs with shower curtains, feels dated and a bit unclean by default. Also, no coffee maker/ tea in the room. Water in the room is $12. Hotel is not cheap and it always surprises me- the more you pay for the room, the higher it the cost of those “extras” which you come to expect. Overall I felt that we overpaid for what we got.

Really nice remodeled deco style hotel but room was too small, especially bathroom!!!!! Also, too much light came in at night from bottom of door and see through glass bathroom door --- a very bad idea.

Excellent stay and incredible service! Thank you for making my birthday extra special!

The food, location and service were fantastic. The hotel was nice and equipped with a good gym. I will definitely be back.

Great location. Quite loud (like most of NYC). Room was clean but on the old side…

great location, accommodating staff but rooms are getting tired, also, all the charges and gratuities for room service are getting old, I ordered a sale and glass of wine which was $40.00 but my bill was $79.00 ...

Poor service started from checkin when

Wonderful stay with accommodating staff and fantastic rooms.

Terrible

Room was not the one they showed in pictures. We paid an extra $2,000 for a luxury king room compared to a superior room. The luxury room showed a bigger bathroom with a glass door walk in shower. When we arrived the room had a very tight small washroom with a tub and shower curtain. Very disappointed with the advertisement of the room on the website and the actual room we got. Washrooms dont have any fans either so they get quite steamy and muggy and the whole room was hot overall. When we asked the hotel people they said they didnt have ac. That is disappointing for a luxury status hotel located on park avenue. The gym showers were excellent very spacious and clean to shower in. Only thing that was dissappointing here was the hours the showers werw open. The gym was open 24/7 but showers only for limited hours and during the open times they would be closed for cleaning. 2 times we had early tours booked and asked if we could get the showers opened a bit earlier to shower so we could get ready but were denied the request which seemed silly because all we needed to do was shower. They said it was a liability issue but that didn't make sense because the gym is open 24/7 so what cant the showers be used? So that was quite inconvenient. Regency bar and grill is super overpriced. I paid $70usd for a ceaser salad with chicken and tomato soup with and Avocado. Had I known it would have been that expensive wouldnt have eaten there. Service quality wasn't reflective of the hotelcost