Westgate New York Grand Central

The hotel was really nice & well within walking distance of Grand Central Station and Times Square. The hotel had good food, clean rooms, & comfy beds. Would stay here again while visiting NYC. The staff was very friendly and helpful as well.

The room was a little smaller than I thought it was going to be, and there was no chest of drawers, but it was nice overall. I liked the large walk in shower.

The Hotel experience as a whole was great. We stayed in a King with a balcony for 3 nights, which alone was very excellent. The view was great and the room was cozy, comfortable and clean. The room and bathroom were spacious and clean. The bathroom was nice and large; the showers were marvelous, especially after a long day of touring the city. The staff was incredibly friendly, and willing to accommodate anything you would need. The issue for me was in the ridiculous fees. While I new prior to going that there was a service fee per day (which I was okay with) were a bit much. While the convenience of having a small snack and coffee bar in the lobby was nice, its non-refundable service charge was not. One of the most ridiculous charges was for breakfast, granted are stay came with a $20 coupon, it still cost us $49 ($69 with out coupon) for some overcooked meat, soggy eggs, and crunchy pancakes. We only ate in the hotel once, as the local food was not only better but carried a way better value. Overall the Hotel experience was great but the extra fees added up to almost ¼ of the cost of the room. It was worth the cost of the room but the added fees left a bitter taste in my mouth.

Everyone who works there is amazing- friendly helpful and professional Check in was ready early for us which was a pleasant surprise The only problem we had was the drain in the bathroom tub was stuck closed. So water could not drain and bathroom sink drained very slowly

We didn’t realize that the heat was set to 83 degrees. My husband and I woke up In the middle of the night sweating. In addition, the walls are paper thin. We could hear the neighbors sealing softly. I probably won’t stay here again.