Fairfield Inn & Suites Billings

Hotel was tucked away with a couple others close to the freeway, so a bit busy, but overall, a nice property near dining and amenities.

the room was dirty. The toilet had pee left on it from the guest before us. The place had a slight smell to it. The building is old and starting to get run down. The hotel staff were sitting in the lobby with their feet on the table when we walked in from dinner. (not that I need them in a tux standing behind the desk) The breakfast was not worth even grabbing items from (all cold, muffins and such) I would not stay here again. It was in the area we where going to meet a friend for beer and dinner. But I would rather drive further next time and get a better cleaner hotel.

Lobby was clean and employees were polite. When I was getting ready for bed there was a wadded up piece of toilet paper by the bed. I also found a pair of dirty socks by the TV stand. All this makes me wonder how well the room was really cleaned. Obviously the floor was never looked at. Scary to think that during a pandemic your room was not cleaned very well between customers.

They gave my room away, and for breakfast they had nothing but small muffins and over ripe bananas. No yogurt, no other fresh fruit, kind of disappointing for 100 dollars.

Bed cover had dirt or other debris on it right when we walked in. Front desk was great.

I understand the effects of COVID-19; however your site indicated a gym and pool, both of which were closed during our stay, with no prior indication. It was rare to find help at the front desk; most of the time they were in the back room, acting annoyed to have to come up front. Our room was not cleaned at all during our stay. Manageable, but inconvenient with kids.

We booked this property because of a good reviews. Unfortunately property is old and due for renovation. With that comes cleanliness, condition of the bathroom, a/c was way to loud.

Really really not good. It was dirty and we complained to staff but they offered little help

pillows were too lumpy had to climb the stairs to get to my room

Beware! This hotel advertised 5 available rooms with king sized beds, and a microwave and refrigerator in each room. I made a reservation on the road 30 minutes before arriving. When I checked in I was told only queen sized beds with no amenities were available. I was told by the desk clerk “this happens frequently: we often advertise rooms that aren’t available!”