6/10 – Goed
25 jul 2025
Sofitel Biarritz - July 2025
Overall the hotel was quite nice. Our room was clean and comfortable, all amenities you need for a pleasant stay. The staff were friendly and helpful when checking-in. The outdoor pool was also clean. Generally, the hotel was showing signs of needing some refreshing (e.g. rust and peeling paint). Unfortunately we had a very disappointing experience at the spa and would definitely not recommend. My partner is not the type to complain but he said his massage was terrible. The spa therapist had poor technique (my partner described it as being similar to someone slapping on suncream) and they ran out of massage oil causing a lot of friction and discomfort. Very disappointing and unacceptable given the treatment cost of €135. We had pre-paid for the treatment and tried to give feedback when checking-out of the hotel, however the receptionist said it was her first day and did not know how to handle the complaint. The general spa facilities were average, I expected much better based off the hotel’s website. At nearly £300 per night, I generally think the hotel is overpriced.
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