2/10 – Matig
4 januari 2025
Not a 4 star hotel!
Not a 4 star hotel! The management is the problem, They claim a few restaurants but in reality its the same place just with different names. The Dinner restaurant had ONLY 6 tables with 1 waiter so we had to eat outside, the breakfast was a mess! only 2 waiters.. it took 30 minutes to be seated and 1+ hour to get the food my sone ordered (The buffet was OK). ate the rest of the meals outside. The casual bar restaurant was OK, but the was actually the only dinner/lunch option with a limited variety of food. The breakfast caffe was open for maybe 3 hours in the morning. The Wifi was TERRIBLE!! barley worked. The AC in the gym didn't work...got to 78F, had to complain several times about it, The was a volleyball court but there where no balls available with a lame excuse that: "someone hit the ball to the roof a few days ago... " The bicycles they had where poorly maintained.
The Managers where not very efficient to say the least. Some staff where nice and made an effort, some staff where terrible and didn't seem to care.
The room was a bit run down and to operate the shower you needed to hold the nob while opening the water - like a 1 star motel....
VERY BIG disappointment from a Sheraton!
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