SpringHill Suites Dallas Downtown / West End

Never will stay here again!!! Had to wait outside while she checked my reservation. Garage filthy, urine and feces everywhere...park across the street. Hotel needs to shut down each floor and do renovations. Bath tub was spray painted white, rust around the fixtures. Not impressed at all.

Everything was great! I would stay there again. There are amazing views on both sides! The only thing that bothers me is how long the incidental deposit ties up my money. I checked out Thursday, but i still haven't received it.

Great service & accommodations for the price!

Room was very nice, Very clean gym and pool. Bathrooms small and the towel rack and the shower rod were both broken. Ice machines on all 3 floors did not work. No vending machines and the lounge store only had Diet Pepsi and nuts In it .

Well the seventh floor stank of smoke - like a pool y’all from 1970. You have to park in an open lot across the street with overflowing trash and the occasional homeless person. (God bless them) or in a parking garage - that is about a block away, (if it’s working) Pillows were the rejects from holiday inn. Staff was super amazing. Too much of a hassle to get to my Smokey room...

The service was great , but when we got to our room it looked as if it hadn’t been cleaned . there was hot cheeto crumbs on the floor , unidentifiable stains on the couch & we found a pile of toe nail clippings by the couch on the floor.

Excellent stay. My sister was having MAJOR surgery. Hotel staff set up second floor area for our family of 15 to use as waiting area since we were not allowed at hospital due to Covid-19. We had lunch catered. Hotel set up coffee and tea station for us. The manager of hotel, Janet, checked in on us every hour asking if we needed anything and asking how my sister was progressing. From the manager to the housekeeper to the hotel engineer, everyone showed their care and concern. A great staff.

The toilet was broken, the tv was broken, the ice machine was broken, the pool had clumps of hair and dead bugs, the door frames were moldy, the ceiling was leaking The neighborhood was SKETCHY!

Great location and friendly staff but the hotel is very old. It is clean but is badly in need of some updating! Marriott beds are always super comfortable so that part was great and the rooms are a good size. Good hotel overall for the price.