Courtyard by Marriott Dallas Northwest

Pictures were a little deceiving, not on the best side of town but a ok room overall.

The night manager told me “sir you have an attitude” when I called to complain about my neighbors playing loud music at 1130pm

Tv didn’t work and they said it couldn’t be fixed. Shower was out dated and had yellow stains.

Very good service and a clean hotel.

Staff was friendly and efficient. Noisey party on Saturday night in the courtyard, phone in room did not work, the hallway needed to be vacuumed. Room was cleaned each day.

Good experience checking in, stayed two nights, not many people staying there for some reason. Asked for 3rd floor so we wouldn't have any noise above us, ended up with people on both sides of us making noise, kids laughing, adults talking in the wee hours of the morning. Elevator sounds terrible like the brake system drags or something. Came back after our first day out taking in the sites around Dallas and hallway reeked of marijuana smoke, went down and spoke with desk clerk as we were leaving for a bit and they said they would call the police. Came back an hour or so later and could tell something had been sprayed in hallway to mask odor. Bed was a little firm for my wife and myself but ok overall. Checked my CC and found 2 charges from the Hotel on my Pending Charges list totaling $120 together, spoke with same desk clerk who informed me he was new and I would have to wait until morning check out to get it corrected. Checked out at 10:30a.m., spoke with new desk clerk and she said "sorry you shouldn't have been charged anything but we have a $20/day hold on card for incidentals, informed her one charge was $130 and the other $90, she assured me they would be refunded. It is now the next day at 11:30a.m., 25 hours later and they still appear in my Pending Charges. Will be calling the Marriott Corporate Office if the charges make it into my Balance.

Great service, only bad thing had a group of people having a party. Booming music that they eventually turned off however they stayed up drinking and talking all night.

I booked this hotel because it was so close to the location for my week of meetings and due to the fact that I am a Bonvoy member. With my new job, I will be going to these offices often. I will not, however, be staying at this Marriott again. To begin with the free "high speed" wifi never got above 2.0 mbs in my room or in the lobby and something to do with the construction of the building I did not get good reception on my Verizon iPhone to use it as a hotspot. The only two treadmills in the fitness center were out of order. The maid service while they did make the bed and replenish towels, did not remove trash or dirty glasses from my room. All in all, it was a reasonably priced and safe place to sleep but other than that not much. As one who travels often, I expect more out of a Marriott facility.

The staff and general manager are awesome and accomodating. My personal issue was concern enough for them to care about what i was dealing with. The hotel is beautiful and clean and comfortable.

Good hotel