2/10 – Matig
17 januari 2025
Angry, dangerous, scary desk clerk
The condition of the room was terrible. The bathroom doors looked like they had been gnawed on by a large animal. There were huge stains/spills on the carpet and all furniture. Worst of all, there was NO HOT WATER.
The customer service was very inconsistent. One front desk clerk, Jesus, was AWESOME! He went out of his way to be helpful and was very friendly and personable. Another, whose name I didn't get, was absolutely horrible. He scared me and other guests. An older woman was telling him that the wifi didn't work when I came down to ask about the water. He got in her face and yelled at her. He said she was stupid because his friend works in IT and said there was no problem with the hotels wifi --- it was her phone. He insisted that she look at how it worked on his phone. Her husband had to come and intervene. He told me that I needed to trick the staff into giving me a room with hot water later in the day. At another point I came down to find a vending machine to get pain relievers. He said there were no machines but offered me a couple of grubby pills out of his hand. I felt like they were probably roofies. This person felt really unsafe and I was scared through my entire stay.
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