Monumental Hotel Orlando

We were on a family vacation and had two rooms. Both rooms were dated, not cleaned very well and had a stale smell in both of them. First Night in we had the maintenance person up to our room 15 minutes after check in as our TV didn't work, they were quick and responsive but couldn't get the TV to work well.One of our rooms faced the pool and that was a nice view to wake up to however the other room faced a construction area and at 7am they were out their drilling, nailing, yelling and we heard it all in our room. Check in was very smooth the person who checked us in was very nice. Its not a horrible place to stay but its not the best either. Good if your staying a night or two. We stayed two night and moved to a different hotel.

Upon arrival, the hotel looked abandoned. On the first night, my husband was locked in the bathroom because the lock was broken (the locking mechanism would not disengage), and the door was stuck. He tried to wiggle the handle and pull the door from the inside while I tried to wiggle the handle and push from the outside. We tried for 10 minutes before the button popped out and we managed to unstick the door. When the handyman arrived, he saw that my husband was out of the bathroom and he did not attempt to fix the door/lock; his comment was “As long as you are out, you are okay” and walked away. The next day, my husband stepped on a 1-inch sliver of glass that was in the carpet. We ended up at urgent care to remove the glass. So, our planned events were canceled due doctors order to keep his foot elevated and our uncleaned/not vacuumed room. When we returned to the room, we felt a draft and noticed that the room was nosier than usual. The window fell in from the top hinge (have video) which was a safety issue since we had our 5-year-old with us, and we were on the 4th floor. So, we kept the curtains closed for the rest of the trip to ensure she did not go near the windows. My husband reported the issues to the front desk and the Rep. told him that the manager was unavailable, and she was in meetings all day. She asked for the room # and did not take our contact info. for the manager to follow up. Needless to say, we will not be booking any future reservation with this hotel.

It was a easy and quick check in

This hotel was mediocre. Not horrible, not great. Coffee pot didn't work, so 15 minutes and I had a new pot, but the filters didn't fit... 15 more minutes and I could make my coffee. Next day, same thing. They had no spare coffee makers. Seems odd for a bigger hotel. Location was good.

Overall it was an excellent stay.... my only suggestion would be to help your housekeeping staff learn English.

Guilherm was the best!! Loved his service, please get that young man a raise!

We got to the hotel and it seem deserted. As we were walking to our room a lady was taking pictures of broken down furniture and dirt around the hotel. She said they were leaving because it was so bad. Our room was filthy. Pee and blood on the wall of the bathroom. Brown spots on the sheets. The floors were dirty. The room smelled awful! They moved us to another room but it was the same. The pool was green plants were dead on the patio. Worst experience of my recent life. This hotel needs to be shut down for renovation. FI do not recommend you staying here. It is very very dated and dirty!!!Dirty curtains. Bugs on night stand. Stains on dirty carpet. Green pool!!!

Gets dark early (December) , could use better lighting around hottub. Wanted to use after dark (6:30) but not good lighting. Could use brighter outside pool lighting. Towels seem to tight commodity to get more. Extra bed we got was very comfortable, all staff very pleasant.

spacious and clean rooms. staff also very nice. only thing they can improve is their old carpet