If you have a late arrival, then never ever book at this hotel.
Despite a confirmed reservation, it is standing policy of this hotel to hand out the available rooms at a first come first serve basis. This was confirmed to me in writing by its manager.
So when arriving after midnight, and despite the confirmed booking through hotels.com, they stood me up.
Btw, also don't expect any help from hotels.com either. I reached out to them by mail, but they still have to react.
Since I actually stayed at this place before, I was even more surprised this happened to me. Loyalty counts for nothing here.