2/10 – Matig
11 jan 2026
Had lot of issues.
1. I was given the room for which key did not work. I had to walk from my room to frontdesk two times because even next time frontdesk guy mentioned its fixed but still did not work. Third time he came with me and still did not work and he said he can ask me to come with me everytime I want to come out of my room. Such an inconvenience for a family with a child. At that point I asked him to give me another room.
2. The other room I got had no hand soap at all. So O again had to go to frontdesk and he handed me a hand soap.
3. Their tv and phone did not work in the room.
4. Even though coffee maker was advertised in the room image, there was none in the room. Nor they have a free coffee at the hotel lobby. When asked they mentioned only coffee they have is through the paid breakfast of $12.
5. All their exit doors do not work with key to enter. So you have to walk all the way and always enter through front lobby to get to your room. Very inconvenient with the luggage.
Because of all these reasons, we decided to do early checkout. Instead of 4 nights, we checked out in 2 nights. Before checkout, I confirmed with the front desk lady and she said they will refund me the 2 unused nights and will send me a receipt through email. Its been almost 2 weeks now and I still did not get refund. Their phones are unreachable and are not replying to email.
I wish I could give a zero to them. Stay away from this hotel.
Isankumar
Isankumar, gezinsreis van 4 nachten
Geverifieerde gastenbeoordeling van Hotels.com
