Found Hotel Boston Common

Amazing customer service. Edwards and Caitlyn were awesome.

This hotel was affordable through hotels.com, but we were extremely disappointed with the size of the room and the staff. The hotel itself was a cute concept, but it really didn’t have much to offer. They should really specify the size of their rooms, because in reading reviews that say “small,” you really don’t get how small they really are. Speaking from the standard room, there is hardly enough room for your suitcases next to the bed. We had a window in our room, but the view was a just the other side of the buildings. If you are claustrophobic, I highly suggest you not stay here unless you are willing to pay extra for the room with two beds. After explaining the situation to the hotel staff about my claustrophobia, they said I could pay extra and move rooms. It was already too late to cancel the reservations by the time we’d seen and experienced the room. Also, there really was no friendliness from the front desk staff at all. In fact, we felt unwelcome from the moment we got there. Any questions we asked, even if just in general, they were rude in their mannerism and responses. Cute concept of a hotel, but the staff made it one of the worst places I’ve ever stayed at. The room was very small, probably like an 8x8, and there is no desk or coffee pot in the room. We dealt with it since we were told it was too late to cancel and we’d still have to pay for it, but we will not be going back to the Found Hotel.

This was a pretty great little find. I was visiting town for a conference in the Revere Hotel across the street. After this hotel was completely booked, I was worried that I wouldn’t be able to find an affordable option close by. The Found hotel exceeded my expectations (which were pretty low honestly). You can’t beat the location. The rooms are small, but not as small as I thought it would be. Nice TV in the room. Staff was friendly. The coffee in the lobby is life saving, although it’s just a kurieg station, it made a big difference to have it available 24-7. My only complaint is that one night as I was walking back into the hotel, a young man who I believe was a hotel employee (but I can’t be 100% sure) was standing in the doorway of a service entrance and made a rude/suggestive comment to me as I walked past. However, any staff I interacted with inside of the hotel were reasonably friendly.

I asked.not to have room service for my stay The cleaners still.came into my room when not asked. The front desk said they noted it in the computer

Tiny!! Very small. Less value for the money paid

Nice hotel close to best areas for sight seen in Boston

Cozy old hotel, self parking, good location.

great location, friendly staff, comfortable bed, and loved the price. the set up reminds me of of a hostel. be sure to book a room with a private bath, as there are shared rooms. the walls are thin and can often hear everything in the hallway but that was the only flaw. would definitely stay here again

Got there and was told my reservation was for the day before. I asked if I could get that switched so I wouldn’t have to pay extra. The front desk wouldn’t help me out. I called hotels.com but have not got a response for a refund. The hotel doesn’t seem very understanding whatsoever.

Compact size but have everything what I need. Staffs are nice. Good location for walking around Boston. Very good price for value