Being a Hilton I expected better, this was our first experience of a Hilton Hotel, it was quite disappointing. The good points were that staff are all lovely friendly and helpful. The bed was comfortable, and the room quieter than some other hotels. The tv was a good size too. The bad points sadly go much further. The room and general building was tired. Shower in the bath with no proper pressure. The bathroom was clean but tired and stained in places. The first day we opted not to have housekeeping to try and save the planet a little. But we ran out of complimentary tea bags in our room so the next day we opted in, only to be disappointed to find that the towels had been replaced,the bed made but no replacement tea-bags or tissues and the bin hadnt even been emptied. The charge for parking was a covert charge too it added an extra £25 to a three night stay. There is free off street parking outside the hotel but as a paying guest you should be able to park in the carpark for no extra charge. The restaurant menu was very basic, and expensive, which was another irritant, when you stay in a hotel you dont want to go out to eat and drink, the whole purpose of staying in a hotel is the fact that its all under one roof. We only ate once in the restaurant not because there was anything wrong with the food or because it was so expensive, it was mainly because the menu was so basic and tbh boring. People dont mind expensive if its a decent choice. We shall stick with Accor in future
