Casa Marina Key West, A Waldorf Astoria Resort

The hotel is in a beautiful location but the facility is run down and I was surprised at how plain and worn the rooms were for the cost.

The layout of this property is beautiful regarding the beach and pools. It probably once was a magnificent place. However, it is now under-maintained and looks old and worn. The rooms are nice enough, but the elevators are getting people stuck and out of order. Using the steps up are tolerable, but gets old. Hallways are needing updated.

While the pool area was lovely, the remainder of the hotel was outdated and dirty, including constant trash and dishes in the halls after room service for entire days (which caused concerns for us that it would cause pests). We also had quite an unsatisfactory experience while dining at Sun Sun for Thanksgiving Dinner. We were told that it was a full buffet that featured all of the traditional Thanksgiving meal items, as well as salads, seafood, dessert, etc. They assisted in helping us make the reservation, and on Thanksgiving Day I called again to confirm the dinner details and was told the same. Much to our surprise, we arrived at dinner to find that the buffet only include soup, salad, and dessert, and the actual Thanksgiving dinner was a separate entree for $50. Due to it being Thanksgiving evening, and likely unable to find a reservation at another restaurant, we decided to stay. Much to our chagrin, the buffet was often empty, including a dessert table that when we walked up to find a dessert on not one but two occasions was empty, absent a lone cupcake. When the Turkey dinner arrived, the cranberry “relish” was served in the same plastic ramekins that is used to serve ketchup and other condiments by the pool. My sister opted not to even purchase a meal and a damper quickly fell over our holiday meal. I highly recommend looking for another property in Key West; we certainly will for our next trip.

. When we checked in, they had upgraded us to a 2 bed suite facing the pool and ocean. It was gorgeous. Room really nice, pool was super relaxing and quiet and on evening, bar area had fire pits and live music. Lovely stay and would definitely recommend. Slightly away from hustle and bustle of Duval street but less that a 10min slow walk to get right into main area so perfect location to enjoy but also peaceful.

The hotel, especially the rooms are a little run down and could do with a thorough clean, paint and minor repairs. The grounds and gym were great although we did find broken glass and plastic cups on the beach. The hotel is also very popular with weddings which can be quite loud but finish by 11pm.