2/10 – Matig
23 jun 2025
Worst Hotel Stay EVER!!!
Horrible experience! We arrived at 2:30 on a Sunday and was unable to check-in until exactly 3:00 p.m. Once we got to the rooms the beds were horrible. The mattress looked like a bowl. We had two rooms and they were both exactly the same. We were able to change rooms but the staff was not helpful at all. We asked for recommendations for places to eat and they didn't have any suggestions or any lists/flyers to assist us. The next morning we went down for breakfast and that was a nightmare. Coffee was cold, scrambled eggs standing in water, no oatmeal, no waffle batter, no yogurt and the bananas and oranges were moldy. We told staff about the issues and left to eat elsewhere. This was the same for the whole week we were there. The bathrooms on the first floor outside the pool and exercise room were never clean and did not have soap, toilet tissue or paper towels. I can understand a bad day...but a whole week of the same even when staff knew about the issues is UNACCEPTABLE!!!! This was my first stay at a Fairfield Inn & Suite and it will be my LAST!!!!!
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